It is our normal policy that if you are dissatisfied with an item, you may return it within 30 days, provided it is in the original condition, with the original manufacturers tags attached, and you have not washed the item. However, when multiple pairs of jeans are ordered, for the purposes of trying them on, we do not cover the expense of return shipping the unwanted items. Our standard policy for exchanges is to split the shipping expenses in half, so that the customer pays the return shipping and we pay to ship the new product out to the customer. In a situation where we make a mistake and send the customer the wrong size, we will then pay for all the shipping cost both ways.
Yahoo Shopping tabulates our customer ratings and we have consistently scored well above average. Yahoo Shopping has awarded us their Top Service award every year since we began selling Diamond Gusset Jeans online in 1999.
Diamond Gusset Jeans are covered by a 90 day materials and workmanship guarantee. If you believe you have a defective item, please return it to us, as outlined in our guarantee.